Shipping policy
- Shipping Locations: We ship from our headquarters in Berlin, Germany and to all international destinations. Please refer to our website or contact our customer support for specific shipping availability.
- Processing Time: We strive to process and ship orders within 1-2 business days after receiving them. During busy periods or promotional campaigns, processing times may be slightly longer. We appreciate your patience.
- Shipping Methods and Rates: We provide various shipping options, including standard and express delivery. Shipping rates and available methods will be displayed during the checkout process. Please note that delivery times may vary based on the chosen shipping method and destination.
- Order Tracking: Once your order is shipped, we will provide you with a tracking number to monitor the progress of your package. You can use this information to track your order on our website or the respective shipping carrier's website.
- Customs and Duties: For international orders, please be aware that customs duties, taxes, or import fees may apply upon delivery. These charges are the responsibility of the recipient and may vary depending on the destination country's regulations. Please check with your local customs office for more information.
Shipping Rates
We ship from Germany using Deutsche Post, DPD & UPS. All orders are sent with tracking.
- Free standard shipping within Germany on orders over €50 (2-7 business days, otherwise €4.99)
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Free standard shipping within Europe on orders over €75 (1-2 weeks, otherwise €7.50)
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Internationally, allow 2 - 8 weeks with standard shipping (€10.00 - €12.00)
- Express shipping is available at an extra charge.
If you have a local retailer that you think would be a good fit for us, please share their contact details with us, so you can shop local. Contact us on sparkle@projektlgitter.com